PRIVACY POLICY
STUDIO ALISON is committed to protecting the privacy and security of our clients and visitors to our online store.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.studioalison.com; or when you interact with us through communication channels or social media platforms.
STUDIO ALISON is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/.
What is Personal Information and why do we collect it?
“Personal information” means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether that information or opinion is true or not or recorded in a material form or not. The types of personal information we may collect and hold about you, depending upon the interaction in-store or online includes:
· Identifying and contact information such as your name, shipping and billing addresses, email address and phone numbers;
· Your date of birth;
· Information about products and services you have purchased, ordered or enquired about;
· Payment information including credit or debit card details, bank details or information in regards to other accepted payment solutions such as Paypal, Afterpay or Klarna, method of payment and any additional information required for user authentication processes;
· Information from contacting us with feedback or complaints and details of products returned, refunds made to you or repairs processed; and
· Personal information learnt about you from social media platforms and video sharing sites like Instagram, Facebook, LinkedIn and YouTube; such as your profile picture, username, handle, likes, location and friends/followers list.
This Personal Information is obtained in many ways including meetings, interviews, correspondence, by telephone and facsimile, by email, via our website www.studioalison.com, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.
We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing.
We use the personal information that we collect generally to fulfil orders (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we may use this information to:
· Communicate with you;
· Screen our orders for potential risk or fraud;
· When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services;
· to communicate with you and provide information that we think may interest or benefit you, including information about our products or services, the Website, offers, competitions, promotions, events and surveys; and
· For recruitment purposes, such as assessing applications for employment.
We may use the collected device information to:
· supply you with advertising that is more relevant to you when you are visiting our Website or other websites that promote our products;
· help us screen for potential risk and fraud (in particular, your IP address);
· improve and optimise our Website (for example, by generating analytics about how our customers browse and interact with our Website, and to assess the success of our marketing and advertising campaigns); and
· to perform research and analysis about our products, services and the Website;
· provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
• For the primary purpose for which it was obtained
• For a secondary purpose that is directly related to the primary purpose
• With your consent; or where required or authorised by law.
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• Third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.
STUDIO ALISON will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
Maintaining the Quality of your Personal Information
It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.
Policy Updates
This Policy may change from time to time and is available on our website.
Privacy Policy Complaints and Enquiries
For information about our Privacy Policy, if you have any questions, or if you would like to make a complaint, please contact us using the details below;
+61 467628000
You can find more information about privacy and the protection of your personal information on the website of the OAIC at https://www.oaic.gov.au/ (for Australian residents), https://commission.europa.eu/index_en (for EU residents), https://ico.org.uk/ (for UK residents) or https://oag.ca.gov/ (for California residents).